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overview

Call Centre's Services

RingCentral is a leading global provider of cloud-based business unified communications and collaboration solutions. Providing increased flexibility, cost-effectiveness, and an enhanced agent experience that means better customer experiences; RingCentral’s Contact Centre platform provides the solution for your company.

You can learn more about our Partnership with RingCentral by reading our blog post here.

The Benefits

Call Centre’s

Omnichannel customer routing

Build stronger relationships by connecting your contact centre agents with customers on their channel of choice

Call Centre’s

CRM software integrations

Optimise workflows by leveraging everyday apps and customising your own with open APIs.

Call Centre’s

Agent Management Software

Work more efficiently with greater flexibility thanks to a user-friendly agent and management interface.

Call Centre’s

Actionable call centre analytics and reporting

Improve contact centre services and sales with real-time reports and in-depth customer survey.

Our Call Centre industry services will help you succeed. Let’s get started

Solutions

Comprehensive IT services include

  • Inbound Contact Centre

    Route every inbound call to the right agent at the right time, while automatically sending customer information to the agent’s desktop so they resolve the issue quickly.

  • Outbound Contact Centre

    Keep costs in sync with revenue opportunities, quickly kick-start sales campaigns, and measure results with actionable insights and analytics.

  • Omnichannel

    RingCentral Engage Digital allows for your customers to contact you on the channel of choice. Through voice, social channels, live chat, email and SMS, your agents will be able to transfer between customer channels seamlessly, providing an excellent customer experience.

  • Collaborative Contact Centre

    With RingCentral Pulse, you can configure intelligent bots to monitor what is most important for your contact centre without the need to build an integration. Empower agents, instantly connect customers and experts, and solve services issues quickly and efficiently. 

Integrations that work seamlessly with your everyday apps

RingCentral Contact Centre natively integrates with CRM and other out-of-the-bos business applications as well as open APIs.

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