Exploring the world of IT Services

Read our insights on changing regulations and other technical topics.

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IT Management

Why Bad Onboarding Is the Real Cause of Messy Offboarding

By the time an employee hands in their notice, the decisions that will make their departure clean or messy have already been made. They were made in the first weeks of the person’s tenure, when nobody was...

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New Technology

How to Prepare Microsoft 365 Permissions for a Safe Copilot Rollout

A safe Microsoft Copilot rollout starts with a permissions audit before any trial license is enabled. Microsoft 365 Copilot retrieves files, emails, and chats using each user’s existing Microsoft 365 perm...

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Cybersecurity

Prompt Injection Explained: The Hidden AI Security Risk Facing Businesses Using Copilot, Chatbots, and AI Tools

A staff member asks Microsoft Copilot to summarise a document. A chatbot reviews a customer message. An AI assistant scans a shared inbox, a Teams thread, or a support ticket. To most people, this looks like...

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Microsoft

5 Microsoft 365 Settings Worth Checking in Your Tenant

Microsoft has tightened several default settings in Microsoft 365 over the past few years. Newer tenants get more protection out of the box than tenants set up before 2022 or so. The problem is that legacy conf...

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IT Management

What Immutable Backup Means on Your Cyber Insurance Form

Cyber insurance applications include a question that catches a lot of small business owners off guard: “Do you maintain immutable, air-gapped, or offline backups of your critical business data?”Carriers added t...

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Cybersecurity

Why Human Habits Are Your Biggest Security Risk

Most cyberattacks do not start with a sophisticated intrusion. They start with a click on a personal email, a reused password, or a file uploaded to a familiar cloud service because the approved option felt slo...

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New Technology

What is Passkey Migration and How Can It Help Your Team Eliminate Passwords?

Your team locks everything down with passwords. Some are strong, some are not, and most have been reused somewhere over the years. Every month, IT fields reset requests. Every year, the same breach reports list...

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IT Management

The “Zombie” SaaS Audit: Finding the 3 Apps Your Former Employees Still Access

Someone leaves the company on a Friday. By Monday, their email account is disabled, and their laptop is back in the pile.What nobody checks is their login to the project management tool they signed up for in Q3...

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IT Management

Stop the Bleeding: How Revoking Admin Rights Eliminates Support Tickets

The most time-consuming ticket in your queue is rarely a hardware failure. It’s the PC infection that started when a user installed something they shouldn’t have been able to. Or it’s the broken configuration l...

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Cybersecurity

Is Your Invoice a Deepfake? Securing Your Accounts Payable Process Against Voice and Email Cloning

It’s a statistic that sends a shiver down the backs of SME owners, managers and employees.  According to the FBI’s 2025 Internet Crime Report, business email compromise (BEC) cost US businesses ...