IT Support Brisbane - Best Business IT Support Services Company Gold Coast. Tech Engine Australia.
Blog IT solutions. Technology

Advantages of using remote monitoring and management tools

Remote monitoring and management

Remote monitoring and management, often referred to as RMM for short, is a modern approach that focuses on proactive support. Rather than having your IT team reacting to problems as they arise; the purpose of RMM is  to proactively identify potential issues before they can escalate.

This way you are aware of possible risks so you don’t end up in an emergency situation where all hands need be available at once – this solution also saves time and money!

Your business may be kept running smoothly at all times thanks to an automated remote monitoring and management tool. When you have a powerful system that monitors your network as well as the devices on it, any issue will automatically alert you in order for quick resolution without lost productivity or downtime! Automating tasks such as applying patches or updating operating systems can save time and money because of how quickly they are completed with RMM tools. This is perfect for small startup businesses who need support so their projects don’t get slowed down by technical problems.

Remote monitoring and management can lead to better protection against threats. Likewise reduced costs and huge improvements in productivity.

We’ve broken down our top 4 advantages to using remote monitoring and management tools below:

Minimised downtime

The vast majority of a company’s downtime is caused by human error, but this costly blunder can be avoided with the help from monitoring and management services. A service will monitor your server 24/7 for any potential issues that could arise in order to prevent them before they become major problems which would cost you both money as well as customer trust.


Security is a top priority for businesses and when you’re dealing with sensitive information, it’s important to ensure that data won’t be stolen or lost. With RMM tools, you’re able to monitor your systems in real-time while being alerted of any attempted hacking or breaching activity so that issues are stopped before they become anything more than an annoyance. Many RMMs work closely with antivirus software which not only provides critical updates but also expands knowledge on possible threats–allowing the company to focus their time elsewhere rather than backpedaling because one part of the system failed them.

Reduced costs

With IT, the total cost of ownership can really add up. Hardware, software and staff all take a lot of capital to invest in – sometimes it feels like you’re sinking money into your business every month with no return on investment. With RMM (Remote Monitoring Management), costs are reduced by having professional experts working remotely on your systems at an affordable monthly rate that’s controllable for any budgeting needs or restrictions; this saves time too! Protecting networks from threats and minimising downtime helps reduce costs significantly because when these don’t happen often enough there is decreased productivity as well as pressure on resources such as bandwidth which then require more expense to maintain quality service levels.

Location and time are not an issue

With Remote Monitoring and Management tools, location becomes irrelevant. It cuts down on the number of onsite visits needed from technical support staff as issues can be fixed remotely. Plus, these tools send prompts for any potential problems that may come up outside work hours or at weekends so companies always have 24/7 365 surveillance in place to make sure their systems are running smoothly all day every day!

If you are interested in setting up remote monitoring and management tools, contact Tech Engine Australia