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Are unified communications right for your business?

Unified Communications

Unified communications streamlines all of your communication systems into one place. Email, instant messaging, staff availability and files can be centralized in an efficient manner that has the power to transform how quickly information is shared across a business.

To discover whether switching to unified communication is right for your business lets first look at the benefits.

Improved collaboration

A distributed workforce can now collaborate and coordinate over a variety of communication channels. No matter how many time zones they’re on, unified communication allows team members to work together like never before!

The collaborative function of unified communications makes it easy to build a remote team without the need for office space. It’s an efficient and cost-effective way to keep information flowing with no compromise on productivity or efficiency.

Enhanced communication

95% of people believe face to face interaction is essential in building long-term business relationships. With unified communications, you can enhance the way you conference call by adding video conferencing capabilities that allow for real time communication with facial expressions and tone of voice being pivotal.  


Unified communication systems are able to accept and route incoming callers anywhere. Whether it’s your desk phone in the office of your smartphone via an app, you can always pick up a caller no matter where you are. If staff work remotely or decide they want to work on their commute, then there is some preparation that needs be taken care of first before making calls without disruption from one another like good technology for voice-over IP (VOIP) system so everyone will have access when away from home base -even if only short stints!

Client Satisfaction

In this fast-paced, digital world we live in today the expectation for quick and prompt replies is greater than ever. Furthermore employees need to be equipped to handle the constant flow of queries they receive from all channels including email, web chat and social media platforms such as Twitter or Facebook. The ability to centralise all these inquiries into one place can put certain businesses miles ahead of their competition by ensuring that time spent on client communications does not take away from other important business tasks like accounting practices or project analysis –  which are paramount if a company wants its name out there.


Presence systems let all users on a network know who is available to communicate. They usually combine telephone and calendar status so people can assess how best to get in touch. This is particularly beneficial for companies with multiple locations or remote teams.

Controlling multiple service provider contracts

When it comes to managing your business, you have a lot on your plate. It may seem overwhelming at times but the key is getting organized and sticking with best practices. Unified communications can simplify things for some businesses when they are in need of new contracts or want their suppliers under one provider/billing system (such as phone lines).

Given the advantages of switching to unified communications, it’s then worth assessing whether this step is right for your business. If you can relate to more than one of the points below, it’s likely that switching is the way to go. 

  • Your business is geographically dispersed or partially mobile
  • If you’re buying multiple subscriptions and want to streamline them
  • If you’re missing out on verbal cues because you lack video conferencing
  • You’re struggling to reach the right people at the right time
  • Clients, suppliers or employees are having trouble connecting and communicating
  • Communications between staff or with clients take place across a range of media and devices

For any advice of moving to a unified communications system, contact Tech Engine Australia for more information.