Paul Lukach, Executive Director of the Crime Victim Center of Erie County, is happy to admit that he and his employees are not tech savvy. That’s why they needed a trusted IT provider in order to help them reinvent their operations and ensure that computers work seamlessly so they can concentrate on serving people and protecting communities during times of crisis without worrying about technology.
When the company’s old modem died over a weekend, putting in jeopardy their MCMS e-mail capabilities and with so much at stake for the business. They turned to NanoSoft Solutions who not only created detailed plans to upgrade all of its systems but when an emergency arose it was them that came through on behalf of this struggling small business by handling everything from troubleshooting phones lines to installing new modems immediately. As Christopher Bell from MCMS says:
“We don’t pride ourselves on being technologically savvy, our job is to serve people in times of crisis.”
It’s that 24 hour/7 day a week support and commitment to service that keeps the MCMS from worrying anymore about their IT.
Via: cmitsolutions.com
