In February 2019, Tech Engine Australia – Transforming Business With Technology consolidated 3 cloud PBX providers to 1 which was a huge project for us. After migrating, call recordings increased by 20%, and the number of calls dropped from 5 million per day down to just 2 million!
Our client needed a scalable, global cloud phone system to allow their Customer Service teams in Manila and London offices to take turns receiving calls. Tech Engine Australia found that the solution had to be equipped with a management portal so all participants could visually see how many agents are available at any given time for each location worldwide -and as you can imagine this is especially important when dealing with customers on different time zones!
So what gave us the edge to put our telephone system suggestion in place? Contact us to find out more.
It was the advanced graphic live reporting platform, the simplicity of a global office setup between multiple international offices, and the partner support to put it all together!
79 licenses, 2 days of professional services = 1 happy customer
Thank you RingCentral for your being a superstar!
If you would like to know more about cloud telephone systems, please reach out to [email protected] / 0203 923 2524
